Frequently Asked Questions & Answers

Not necessarily.

FIR Pad transfers energy in the form of heat which can be perceived by the human skin. When FIR energy reaches the human body, the warming effect, which can cause a slight increase in temperature, is felt by our skin. The overall body temperature will not exceed 37°C/98.6°F. It is understandable that people may equate the effectiveness of FIR products to the intensity of the heat they feel. However medical studies have confirmed that FIR’s biggest feature is it "Non-Thermal Effect".

Therefore, the effect of FIR is not a matter of being the hotter the better.

It is equally effective even if one does not feel any heat.

Thus, the user needs to be discerning and understand that it is not advisable to simply equate the temperature emitted by any thermal therapy device to its medical effectiveness.

One needs to be alert to the danger of burn injuries. Hence, this FIR pad is a very safe therapeutic modality.

In the past, the medical community believed that FIR can only improve the function of superficial blood vessels and promote blood circulation on the skin surface.

Studies show that the body experiences FIR energy as a gentle radiant heat which can penetrate the skin to a depth of about 0.8cm-1cm. However, beyond this depth, all gastrointestinal, trachea, nerves, deep blood vessels, muscles and joints will have indirect benefits from FIR.

The main reason is that after skin cells absorb the energy of FIR, these triggers a series of biophysical reactions and transmits the effect to the deeper parts.

Thus, the therapeutic effects of the FIR essentially go significantly beyond just the immediate superficial skin layer.

Yes, FIR textiles can be effective somehow. However, there are some limitations compared with the FIR Pad which directly adhesive on skin.

For textiles, the material and the tactile feel need to be considered. FIR-emitting materials that can be incorporated into textile fibers are quite limited. Compared with the irradiation equipment, the amount of FIR wave emitted from FIR-incorporated textiles is different and the effect is relatively limited for any particular body location. FIR energy generated and transmitted per unit surface area per unit of time is dependent on the composition quality of the FIR-incorporation.

However if FIR textiles heated by an external power supply has obvious heat sensation, but the effect is no different from general FIR textiles.

Common challenges faced by FIR textiles, include:

• If they are worn directly against the skin, they are prone to dampness, itching, discomfort or burns;
• If worn on top of clothes, the FIR will be blocked by the clothes and cannot be absorbed by the human body, even though there will still be heat sensation. Thus, it works more like a general hot compress.
• The quality and effectiveness of the FIR textile garment is dependent on the concentration and quantity composition of the FIR-emitting materials weaved into the fabric, per unit area.

R-Ray FIR Pad aims to reduce the challenges posed by the FIR Textiles and further increase the effectiveness of the FIR therapy.

For both textile and R Ray FIR Pads, if used as a medical or rehabilitation treatments, it is recommended to follow the diagnosis and instruction of professional medical specialists.

Far Infrared (FIR) and Infrared (IR) have different wavelengths, thus they have different therapeutic abilities.

Far-Infrared therapy is aimed at improving the microcirculation of the human body. Far-Infrared healthcare products improve the cell's oxygen-carrying ability and this improves the body’s microcirculation. Thus improves ones overall health and also plays an injury prevention role.

The high temperature generated by the Infrared has a higher risk of burning the skin. Infrared rays is weaker than the effect of Far Infrared rays so Infrared is less effective than Far Infrared.

Being self-adhesive is the special feature of The R-Ray Pad.

The adhesive surface which is in direct contact with the skin is “sticky”. However, it is not the unpleasant “sticky” feeling commonly found in cream applications. It does not leave a sticky feel after removal.

The other side with the "R-Ray" logo is not in contact with the skin and is not sticky.

After each use, please clean the self-adhesive (self-sticking) surface. Please wash with a neutral detergent or alcohol.

Washing is necessary as our small skin cell particles will plug the micro-pores on the adhesive (sticking) surface of the Soft Pad, affecting its stickiness. It is necessary to maintain the adhesive surface of the Soft Pad to allow it to closely adhere to the skin and maximize the efficiency of Far-Infrared Rays.

R-Ray Soft Pad does NOT contain any medicines, biological preparations, animal-derived ingredient. The pad does NOT contain any radioactive metals. The material does not contain any harmful ingredients.

The ingredients are skin-friendly.

The measured power of the Far-Infrared light wave band is all in milliwatts (0.001 watts). There is no concern about excessive energy and will not cause any harm to the human body.

On the contrary, it can give health benefits to out body.

Yes, R-Ray Soft Pad can be used repeatedly for FIR effectiveness.

Recommended usage guide for each type:

• Strip 7cm x10cm it can be used up to 100 times (or 800 hours) under normal usage & maintenance.
• Round Diameter 3cm, around 45 times (or 200 hours) under normal usage & maintenance.

The recommended duration of usage varies with the individual and the targeted body part. As a general guide, we recommend that one uses it for 2 hours for the first time.

Then, with respect to the body response, gradually build this duration up to a maximum of 8 hours.

The longer the accumulated usage time, the more effective it will be. This is because the Far-Infrared Rays resonance effect can extend from the part of the body to the whole body. Depending on the individual's physical condition, the usage time can be gradually extended.

No, it will not be “addictive”.

You will appreciate the benefits it brings but you will not be addicted to it.

No. The Soft Pad MUST is in immediate direct contact to the skin.

This is because the Far Infrared Rays emitted by the R-Ray Soft Pad are physical properties and have no ability to penetrate other substances. R-Ray Soft Pad needs to adhere to the skin to achieve maximum effect.

You can clean its surface gently with a neutral detergent or alcohol, rinse with warm water, shake off the water, wipe dry with a lint-free cloth and place it in a ventilated place to dry before using it again. Avoid scratching it during cleaning.

It is recommended to clean it after each use to maintain the product's adhesiveness and effectiveness.

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Only one side can be used.

The adhesive side of the product should completely attach to the skin. The "R-Ray" or "R" logo side is not usable.

Please refer to the user's guide instruction.

The adhesive surface of this product can be directly attached to the sore parts of the body such as: on the hand、the arm、knee joint、shoulder、back、belly、foot、foot sole etc… Please refer to Question "Are there body parts where we should avoid attaching R-Ray Soft Pads? Which people cannot use it?" for information on users who cannot use the R-Ray Soft Pad and body parts to be avoided.

Suggestion consults your healthcare professionals.

It can be used multiple times a day; every time about 2~4 hours, it is recommended to shorten the time (recommended 2 hours when use Strip type 7cm x10cm) for the first use, and then increase the time successively, with respect to the individual body response.

It can be used on different parts of the body, in turns.

For the Round Diameter 3cm: Attach directly to the sore area, two pads at a time and 10 cm apart from each other.

Do not use this product on wounds, broken skins, skin ulcers, mucous membranes, and also not directly on the area over the heart, head and neck.

People who use implanted electronic medical devices such as pacemakers, heart rate regulators, pregnant women, children, infants, individuals with cognitive disabilities.

Patients with acute myocardial infarction or patients with sepsis should not use it.

Usually one may not feel the therapeutic effects immediately.

However, often one will feel a decrease in the symptoms affecting the area such as reduced pain or soreness. Gradually, over time, as healing sets in, one feels the benefit of being pain free or significant reduction of chronic symptoms.

In the unlikely event that while using the R-Ray Soft Pad, you feel that peripheral joints such as fingers are swollen or numb, feel eye congestion or have palpitations and other uncomfortable symptoms, please stop using it.

Consult your health professional. If they advised that it is still safe for you to use, try to shorten the duration of use for your next usage and gradually build up your tolerance.

The product uses hypoallergenic medical grade silicone so it should be friendly on the skin. There is no drug in the pad and all the other material ingredients used are skin friendly.

It is recommended to wear breathable clothing for long-term use to avoid body heat accumulation and reduce sweating.

Due to the medical devices regulation in the region/country, please check local sales agent for product name and specifications.

In some regions, R-Ray Soft Pad is also named R-Ray FIR Pad.